{"id":25027,"date":"2026-08-17T11:58:47","date_gmt":"2026-08-17T11:58:47","guid":{"rendered":"https:\/\/dev.gorfactory.com\/faq\/"},"modified":"2026-09-29T14:11:10","modified_gmt":"2026-09-29T14:11:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/gorfactory.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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If you have questions, we have the answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Who should I contact at GorFactory? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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From the moment you authenticate your account with us, a sales representative is assigned to you, who will always assist you with order management or resolving any questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is the color of this garment the same as my client's brand image? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The sales representative responsible for your account will clarify the PANTONE code of the garment to determine if it matches your company’s or your client’s brand image.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which size is the most appropriate for me? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You will find the measurements (length and width) for all our products in our catalog. Additionally, all information regarding measurements and sizes will always be available on the product sheet. To determine the most suitable size, measure a product you already own and find the size that corresponds to those measurements. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Will two garments with different compositions have the same color? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In our manufacturing process, we use the same color tone for all our catalog products in order to unify the shades as much as possible. Thus, the only possible variation would be due to the difference in material. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the advantages of processing orders through the extranet? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our online store, or extranet, is a tool created to provide customers with immediate, 24-hour online resolution for any questions that may arise during an order request, as well as for order processing. This allows you to place your order at any time of day, check stock by reference in real time, view prices and product sheets, and consult your account, invoices, pending orders, etc. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if I have questions when I start using the extranet? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Please call your sales representative, as they will assist you with processing your first order by providing the necessary instructions and explanations. Furthermore, we will send you these instructions in writing so that you have them on hand if needed. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What if I need to search for products in a specific color for my client? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can perform this type of search in our online catalog at www.roly.eu. Simply select the color you need, and a list will appear with all products from all sections of the Roly catalog that are available in that color. Additionally, you can contact your sales representative, who will help you find the best option. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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If we have not been able to resolve your questions, please fill out the contact form and we will get in touch with you.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t\n\tContact form\n<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

If you have questions, we have the answers Who should I contact at GorFactory? From the moment you authenticate your account with us, a sales representative is assigned to you, who will always assist you with order management or resolving any questions. Is the color of this garment the same as my client’s brand image? […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-25027","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gorfactory.com\/en\/wp-json\/wp\/v2\/pages\/25027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gorfactory.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gorfactory.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gorfactory.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gorfactory.com\/en\/wp-json\/wp\/v2\/comments?post=25027"}],"version-history":[{"count":2,"href":"https:\/\/gorfactory.com\/en\/wp-json\/wp\/v2\/pages\/25027\/revisions"}],"predecessor-version":[{"id":26150,"href":"https:\/\/gorfactory.com\/en\/wp-json\/wp\/v2\/pages\/25027\/revisions\/26150"}],"wp:attachment":[{"href":"https:\/\/gorfactory.com\/en\/wp-json\/wp\/v2\/media?parent=25027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}